Terms & Conditions

  • By using this website you agree to accept the following terms and conditions.  Updates to these may be made at any time, so please check this page to ensure you are aware of any changes.
  • Copyright for all of the images and text on this site remains with Caroline Soer.

Artwork Purchases

  • Artwork is handmade by me unless otherwise stated (e.g. commercially printed cards).
  • While every effort has been made to show items accurately on my website please note  that colours may differ slightly from screen to screen and any frames or props in the photographs are for illustrative purposes and not for sale.
  • All measurements quoted are approximate. 
  • Square Botanical plaster casts are carefully wrapped in tissue and bubble wrap and packaged in boxes and circular casts are protected with tissue, bubblewrap and sturdy cardboard.   Prints and paintings are protected by a cellophane wrapper and packed flat in a cardboard backed envelope, or delivered rolled in a cardboard tube, if larger. Handmade books are wrapped in tissue and sent in Jiffy bags.

Delivery

  • Artworks will be sent by the Royal Mail UK Confirmed (signed for) service and for overseas, International Tracked and Signed.
  • We will not be liable for any loss or damage due to delays or failures to deliver resulting from any cause beyond our reasonable control.
  • Please note that artwork may be subject to duties, taxes and/or fees according to your country’s regulations.  Please consult your local customs office for more details about duties and taxes.

Returns

  • If you are unhappy about your purchase please contact me within 24hrs of receipt of the items.  I accept returns within 7 days of delivery. 
  • Items must be returned in the same condition as received and where possible in the original packaging.
  • The customer is responsible for the cost of returns.
  • In the event of any product being damaged, we will either refund or exchange the product for you.

  • Please note that custom or personalised orders cannot be refunded or exchanged unless they arrive damaged or defective.

Privacy:

  • When you place an order with me you will have given your name, email, contact telephone number and delivery address.  I will never share your details with third parties except where I may have to disclose your contact information to carriers so that your order can be completed.